No. 07 — Website Support & Care
For existing & new clients
Your business evolves — and your website should evolve with it.
Whether you need a quick fix, a seasonal refresh, or ongoing partnership, Bright Horizon Creative offers flexible support on your terms.
Choose one-off sessions for immediate needs, monthly retainers for steady growth, or a mini audit when you want a clear, strategic plan forward.
FOR BHC CLIENTS
Every Bright Horizon Creative website includes unlimited support during your build
and 30 days of post-launch care — so you feel fully supported as your site goes live.
After that, you're welcome to continue with:
On-demand updates
Seasonal or quarterly refresh sessions
A tailored retainer plan designed to keep your website performing beautifully and growing alongside your business
Support that moves at your pace — with as much or as little help as you need.
FOR NEW CLIENTS
Start with a focused Mini Website Audit to pinpoint opportunities, improvements, and quick wins.
From there, choose the level of support that best fits your needs —
from small creative updates to full-service ongoing care.
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Support designed to help your website stay current, intentional, and performing beautifully — whether you need quick updates or ongoing partnership.
Design & Creative Updates
Visual refinements and style updates
New sections or full page creation
Fresh imagery, layout enhancements, and brand alignment
Content & Seasonal Updates
Content uploads and ongoing page maintenance
Seasonal refreshes, product updates, and event-specific changes
Light copy adjustments to improve clarity and flow
Technical Support
Troubleshooting for Squarespace and Webflow
Fixing layout issues, formatting inconsistencies, and broken elements
Integration checks for forms, embeds, links, and key functionality
Strategy & User Experience
Creative direction to keep your site feeling modern and intentional
User experience improvements to enhance clarity and conversion
Guided recommendations based on how your audience is interacting with your site
Performance Insight & Mini Audits
On-demand mini audits to assess performance, flow, and opportunities
Clear, actionable recommendations tailored to your goals
Support that adapts to your pace — whether you need a single update or ongoing partnership throughout the year.
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Your support is tailored to the depth of care, creative direction, and technical expertise your website needs.
Design & Creative Updates
From £85 per hour
Perfect for:Visual refinements
New sections or page builds
Styling and brand alignment
Improving layout, clarity, and flow
Creative direction and user-experience improvements
These sessions offer high-touch, detail-oriented design work — ideal when you want your website to feel more intentional, elevated, and on-brand.
Content & Technical Support
From £45 per hour
Ideal for:Content uploads
Minor layout fixes
Seasonal updates and quick wins
Troubleshooting Squarespace or Framer issues
Form, link, or integration checks
This tier keeps your site running smoothly and updated as your business evolves, without requiring a full design session.
Flexible Ways to Work Together
Whether you need a one-off update or ongoing partnership, you’re welcome to choose the structure that suits your pace:
Single support sessions
For quick fixes, immediate needs, or targeted improvements.Monthly retainer plans
Ideal for businesses who want regular support, seasonal updates, or ongoing creative partnership.
Retainers provide guaranteed hours each month and priority scheduling.
Billing
Payment is completed after each session or via a monthly agreement for ongoing retainers — whichever works best for your workflow.Support designed to be as flexible and calm as the rest of your Bright Horizon Creative experience.
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A simple, supportive process designed to give you clarity, ease, and quickly delivered results — whether you need a one-off update or ongoing partnership.
1 — Share Your Priorities
You’ll tell me what you’d like help with — design updates, technical fixes, content uploads, or a full list of opportunities you want assessed.
If you're unsure, I’ll help you identify the quickest wins and highest-impact improvements.2 — Receive a Clear Plan
Based on your needs, you’ll receive:
a recommended support option (single session or retainer),
a clear breakdown of what we’ll cover, and
an estimated timeframe or number of hours.
This ensures you know exactly what to expect before we begin.
3 — Your Dedicated Support Session
Your updates are completed with care and precision — whether that’s refining layouts, improving flow, uploading content, solving technical issues, or refreshing seasonal elements.
Retainer clients receive priority scheduling and recurring monthly support.4 — Review & Refine
You’ll receive a summary of everything completed, along with guided recommendations for future improvements, performance opportunities, or next-step actions.
5 — Optional Ongoing Care
Continue with on-demand help or move into a monthly retainer if you want consistent support, seasonal updates, or a trusted partner to keep your website evolving.
Support that meets you exactly where you are — calm, flexible, and always tailored to your business.
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Business owners who value ongoing partnership, want to keep their website fresh and high-performing, and prefer professional, hands-on support without the stress of managing every detail themselves.
Flexible, reliable, and right there when you need it most.
Support & Care
Your Questions, Answered Simply
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No — support is available for both new and returning clients.
If we haven’t worked together before, a Mini Website Audit is the best starting point to assess what you need. -
Before any work begins, you’ll receive a clear estimate based on your priorities.
If you’re unsure, I can help identify the quickest wins and highest-impact improvements. -
You can choose either.
Single sessions are perfect for immediate fixes or small improvements.
Retainers are ideal for ongoing care, seasonal updates, and businesses wanting a consistent design partner. -
You’ll only be billed for the time used.
Payment is completed after each session, or monthly for retainer clients. -
Almost anything your website needs — design updates, new pages, content uploads, troubleshooting, seasonal refreshes, UX improvements, and more.
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Yes — retainer clients get priority scheduling.
If you need something time-sensitive, just let me know and I’ll do my best to accommodate. -
Squarespace and Webflow— including styling, layout, structure, integrations, and technical fixes.
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Always.
If a full redesign would serve you better (and save you time or money long-term), I’ll let you know before any work begins. -
Absolutely — whether it’s updating services, promotions, imagery, or time-sensitive information, I can support you on demand or through a quarterly refresh.
If there’s anything you’re unsure about, no matter how small, feel free to reach out or send a quick chat message. I’m always happy to help.