Straightforward Squarespace support, without the fuss
For small businesses that need fast, flexible help — £30 per hour.
What is Squarespace support?
Squarespace is designed to be user-friendly, but that doesn’t mean everything is easy — especially when you’re busy running a business.
This is flexible, hourly support for businesses with an existing Squarespace website who want things handled properly, without stress or long-term commitments. It’s not a retainer and it’s not a redesign. Just calm, reliable help for updates, fixes, and refinements — exactly when you need it.
What can Squarespace support help with?
If it involves a Squarespace website, chances are it can be handled. This support is designed for the everyday updates, fixes, and tweaks that keep your site running smoothly — without you needing to figure it all out yourself.
Common requests include:
Fixing small website issues like broken links, layout quirks, or things not behaving as they should
Updating images, text, or page layouts to keep your site feeling current
Making design tweaks so everything feels more polished and aligned
Help with forms, booking tools, or simple e-commerce features
Connecting third-party tools like email marketing or booking platforms
Light SEO improvements to help pages perform better on Google
If it touches your Squarespace site, you’re in the right place.
Who is Squarespace support for?
This support is ideal if you already have a Squarespace website, but don’t want it taking up more headspace than it needs to.
It’s a great fit if you:
Don’t want to deal with technical issues or updates yourself
Need small changes or new functionality without committing to a full redesign
Want a trusted expert to make updates quickly and properly
Prefer the flexibility of paying for support as you need it, rather than being locked into a monthly plan
In short, it’s for busy business owners who want their website to work quietly in the background — without becoming another full-time job.
How Squarespace support works
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1. Send your request
Use the support form to share what you need help with — whether it’s a fix, an update, or something you’re not quite sure how to describe yet.
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2. I confirm next steps
I’ll review your request and let you know how much time it’s likely to take before any work begins.
Support is billed at £30 per hour, so everything is clear upfront. -
3. It’s taken care of
I handle the update and let you know once it’s complete.
Most requests are resolved within 1–2 business days.
Response Times & Availability
Replies within 24 hours (Monday–Friday, 10am–6pm)
Calm, clear communication
WhatsApp available for urgent issues
Website support should feel supportive — not stressful.
A Quick Reassurance
You don’t need to have everything figured out before requesting support.
Many clients come to me feeling unsure, behind, or worried about breaking something — that’s exactly what Website Support is here for.
Squarespace Support FAQs
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Support is charged at £30 per hour, billed in 15-minute increments.
You only pay for the time used on the work you request — no minimums, no hidden costs. -
No.
Website Support is fully flexible and on-demand. There are no retainers, contracts, or ongoing commitments — just support when you need it. -
Yes.
Support covers both technical fixes and design tweaks, including layout refinements, content updates, styling adjustments, and usability improvements — as long as it’s within Squarespace. -
Most requests are completed within 1–2 business days.
If something will take longer, I’ll let you know upfront before any work begins. -
That’s completely fine.
You don’t need the right terminology — just describe the issue or goal as best you can, and I’ll take it from there. -
If your request turns out to be more than small updates or fixes, I’ll be honest and guide you toward the most appropriate next step — whether that’s a website refresh or a full rebuild.
There’s no pressure and no obligation. -
Yes.
Website Support is available for any Squarespace site, whether you’re an existing Bright Horizon Creative client or brand new. -
Website Support is primarily for Squarespace websites.
Limited Webflow support is available on selected projects — if you’re unsure, just ask and I’ll let you know.
Request Website Support
If your website needs attention — or you’d just like someone in your corner — you can request support below and we’ll take it from there.